Reference

Terms and Conditions That Govern Your xreels Account

These terms set out the rules that apply when you open an account and use xreels — covering what you can do, what we commit to, and how…

Account EligibilityUPI & Paytm DepositsWithdrawal RulesDispute ProcessIndia Access Conditions

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Understand the Scope of These Terms

xreels Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

By creating an account on xreels, you confirm that you have read, understood, and agreed to these terms in full. These terms apply to all activity on the platform — account registration, deposits via UPI or Paytm or PhonePe, participation in live table rounds, slot sessions,

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and sportsbook wagers. Where a specific activity has its own supplementary rules, those rules apply alongside these terms, not in place of them. We may update these terms from time to time, and we will notify you of material changes through your registered contact details. Continued
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use of the platform after notification constitutes acceptance of the revised terms. Eligibility to access xreels depends on local law, and it is your responsibility to confirm that accessing the platform is lawful in your jurisdiction before proceeding.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR POLICY TEAM

Contact Us About These Terms

If any clause in these terms is unclear, or if you need to raise a concern about how they apply to your account, our support team is available through multiple channels. We aim to respond to terms-related queries within 24 hours on business days.

Team online

Live Chat

Start a live chat session directly from the xreels site any time you need a fast response on a terms query or account question. Our agents can clarify clauses and escalate disputes on your behalf.

Email Support

Send a detailed message to our support address if your question about these terms needs a written response or documentation. We aim to reply within one business day for all policy-related emails.

Help Centre

Browse the Help Centre on xreels for written summaries of key clauses, account eligibility conditions, and step-by-step guidance on submitting a formal dispute or account-access request.

HOW WE PROTECT YOUR ACCOUNT

Security, Data, and Account Integrity at xreels

Your account data and transaction records are handled with strict controls at every step. Here is how we manage each area that these terms cover.

Data Handling

We collect only the data required to operate your account and process transactions via UPI, Paytm, or PhonePe. Your data is stored on encrypted servers and is never sold to third parties. Retention periods are defined in our Privacy Policy.

Cookie Policy

We use cookies to keep your session active, remember your lobby preferences, and analyse site performance. You can manage cookie settings through your browser at any time, though disabling them may affect certain account features.

Account Security

Your xreels account is protected by password authentication and session monitoring. We flag unusual login activity and may temporarily restrict access until you verify your identity through the process outlined in these terms.

Data Retention

Transaction records and account history are retained for the period required by applicable law. You may request a summary of your stored data at any time by contacting our support team through the channels listed on this page.

Your Rights

You have the right to request access to, correction of, or deletion of personal data we hold about you, subject to legal retention obligations. Submit any such request in writing via our email support channel and we will respond within 14 days.

Requesting Changes

To update account details, amend registered contact information, or formally dispute a transaction, contact support with your account reference. Changes to core identity details require document verification as set out in these terms.

Common Questions About These Terms

These answers address the questions we hear most often about how the xreels terms and conditions apply to your account, your transactions, and your rights as an account holder.

These terms apply to every person who creates an account on xreels and uses the platform in any capacity — including deposits via UPI or PhonePe, participation in live tables, and any sportsbook activity. Access is available where local law permits.

We may update these terms when required by law or operational changes. When we do, we notify you through your registered email or an in-platform message. Continuing to use your account after that notification means you accept the updated terms.

If you do not agree with any clause, you should stop using the platform and contact our support team in writing. We will review your concern and respond within the timeframe stated in the dispute resolution section of these terms.

Raise a transaction dispute through live chat or email with your account reference and the relevant transaction ID. Our team investigates within five business days and communicates the outcome in writing, regardless of whether the dispute is upheld.

Yes. We do not share your personal data or transaction records with third parties except where required by law or to process your payment via UPI, Paytm, or PhonePe. Full details are in the Privacy Policy linked from these terms.

Send a written data-access request to our support email with your account reference. We aim to provide a full data summary within 14 calendar days, covering transaction history and stored personal data held under your account.

Access to xreels from India is subject to local law. These terms operate alongside any region-specific conditions that apply where you are located. It is your responsibility to confirm that use of the platform is lawful in your jurisdiction.

Terms and Conditions That Govern Your xreels Account

Contact Us About These Terms

Live Chat

Email Support

Help Centre

Security, Data, and Account Integrity at xreels

Data Handling

Cookie Policy

Account Security

Data Retention

Your Rights

Requesting Changes

Common Questions About These Terms

01 Who do these terms apply to?

02 Can xreels change these terms without notice?

03 What happens if I disagree with a term?

04 How are disputes about transactions handled?

05 Are my personal data and transaction records kept private?

06 How do I request a copy of my account data?

07 What governs access for Indian accounts specifically?

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