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Understand the Rules That Govern Your Account

Everything that shapes your relationship with xreels — from how your personal data is stored to what conditions apply to your account — is set out across these…

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xreels Understand the Rules That Govern Your Account
REACH OUR LEGAL TEAM

Contact Us About Any Policy or Legal Question

Our compliance and support channels are staffed around the clock. If you need to raise a legal query — a data access request, an account dispute or a question about which jurisdiction's law applies to your account — choose the channel below that suits you.

Team online

Email Support

Send a detailed written query to our legal support address. We acknowledge every email within 24 hours and aim to resolve policy or data-related requests within seven working days under applicable rules.

Live Chat

Open the chat widget on any xreels page to speak with a support agent in real time. Agents can escalate your query directly to our compliance desk if your issue requires a formal legal response.

Help Centre

Our written help articles cover account closures, data correction requests and the appeals process for suspended accounts. Find the relevant article, follow the steps and raise a ticket if you need further assistance.

HOW WE HANDLE YOUR DATA

Explore Our Commitments on Privacy and Security

xreels applies specific technical and procedural controls across every area that touches your personal information.

Data Encryption in Transit

All information exchanged between your browser or app and our servers travels over TLS 1.2 or higher. This applies to login credentials, UPI reference numbers and any documents you upload during account verification.

Cookie Controls

We serve strictly necessary cookies by default and ask your consent for analytics and marketing cookies on first visit. You can change your preferences at any time through the cookie settings panel linked in the page footer.

Account Security Practices

Two-factor authentication is available to every account holder. We also alert you by email whenever a login occurs from an unrecognised device, so you can act immediately if the access was not yours.

Data Retention Schedule

We keep identity verification documents for the period required by financial regulations applicable to your region. Non-essential behavioural data is anonymised after 12 months unless you have an active account dispute pending.

Who Holds Your Data

Our data controller details and registered contact address are listed in the full Privacy Policy document on this domain. Any third-party processors we engage — such as payment rails for Paytm or PhonePe — are covered by data-processing agreements.

Requesting Changes or Deletion

Submit a written request via email or live chat to correct, export or delete your personal data. We will confirm receipt within 48 hours and complete the request within the statutory timeframe that applies to your location.

Get Answers to Your Legal and Account Questions

The questions below address the most common concerns about account rights, data handling, cookies and how to contact us. If your question is not listed here, our live chat team can escalate it to the compliance desk directly.

The governing law is stated in our Terms and Conditions document. Access to the platform depends on local law and is available where local law permits. Indian law takes precedence over any general term wherever the two conflict on matters affecting you as an account holder in India.

We collect the details you provide at registration — name, email address and phone number — plus transaction references generated when you deposit via UPI, Paytm or PhonePe. Device identifiers and session data are also recorded for fraud-prevention purposes.

Identity and transaction records are retained for the period required by applicable financial regulations. Behavioural and analytics data is anonymised after 12 months for active accounts. If you close your account, deletion follows the statutory schedule for your region.

Yes. Submit a data-access request through email or live chat and we will confirm receipt within 48 hours. The full export is delivered within the timeframe set by the data-protection rules that apply to your jurisdiction.

Contact our support team via live chat or email with a written correction or deletion request. We verify your identity before making changes, then confirm completion. Deletion may be limited where retention is required by law.

Strictly necessary cookies run by default to keep your session active. Analytics and marketing cookies require your consent. Open the cookie settings panel in the page footer at any time to review or withdraw consent for non-essential categories.

Raise the matter first through our formal complaints channel — email our legal support address with the details. We will investigate and respond within seven working days. If you remain unsatisfied, you have the right to escalate to the relevant regulatory authority in your jurisdiction.

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