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How xreels Handles Your Personal Data

At xreels, the personal data you share when opening an account, making a deposit via UPI, Paytm or PhonePe, or contacting our support team is handled with clear…

Data Collected With PurposeSecure Account StorageYour Right to Request AccessIndia-Region Data PracticesNo Data Sold to Third Parties
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xreels How xreels Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

If you want to access, correct or delete the personal data xreels holds about you, our dedicated privacy support paths below are the fastest routes. We aim to acknowledge all privacy-related requests within 48 hours and resolve them within 30 days, in line with applicable data-protection obligations.

Team online

Email Privacy Request

Send a written request to our privacy inbox at [email protected]. Include your registered account email and the specific data you are asking about. We will confirm receipt within 48 hours and keep you updated on progress.

Live Chat Support

Open the chat widget on xreels.vip and select the Privacy or Account Data topic. A support agent is available around the clock to log your request and escalate it to our data team immediately.

In-Account Help Centre

Log into your xreels account, navigate to Settings, then Help, and raise a Data Request ticket. This path auto-attaches your account details so the team can locate your records without additional verification steps.

HOW WE PROTECT YOU

Our Data Handling and Account Security Practices

Every layer of how xreels stores, processes and transmits your data is designed to reduce exposure.

Encrypted Data Storage

All personal data — including your UPI handles, Paytm wallet identifiers, and contact details — is stored using AES-256 encryption at rest. Staff can only access decrypted records when an authenticated account action requires it, and all such access is logged.

Cookie and Tracking Disclosure

We use functional cookies to keep you logged in and session cookies to remember your lobby position. Analytics cookies help us measure page performance. You can manage cookie preferences through the cookie banner shown on your first visit to xreels.vip.

Account Security Controls

Your xreels account is protected by password hashing, two-factor authentication options, and automated alerts for logins from unrecognised devices or locations. Suspected unauthorised access triggers an automatic account review and email notification to you.

Data Retention Periods

We keep transaction records — including UPI and PhonePe payment references — for as long as required by applicable financial regulations. Account data that is no longer needed for legal or operational purposes is deleted or anonymised on a rolling schedule.

Who to Contact and How

Our Data Protection contact is reachable at [email protected]. For formal data-subject requests — access, correction, erasure or portability — email that address with your account ID and the nature of your request, and we will confirm receipt within 48 hours.

Requesting Changes to Your Data

You can ask us to correct inaccurate data, restrict how we process it, or delete it where no legal retention obligation applies. Submit your request via email or the in-account Help Centre ticket system and we will respond within 30 days.

Frequently Asked Questions About Our Privacy Policy

These questions cover the data rights and privacy practices that account holders ask about most. If you do not find your answer here, use the contact paths in the section above to reach our privacy team directly.

We collect your name, email address, phone number, date of birth, and the payment identifiers you use — such as your UPI handle or Paytm number. We also collect device and browser data and session activity to operate your account securely.

We share data only with processors who need it to deliver the service — payment gateways handling UPI, Paytm and PhonePe flows, identity verification partners, and fraud-detection systems. We do not sell your data to advertisers or marketing companies.

Email [email protected] with your registered account email and the subject line 'Data Access Request'. We will send you a copy of your personal data within 30 days. You can also raise this request through the in-account Help Centre ticket system.

Yes. Where no legal retention obligation applies — such as anti-money-laundering or financial record-keeping rules — we will delete or anonymise your data on request. Submit a deletion request via email or the Help Centre and we will confirm the outcome within 30 days.

Transaction records, including UPI and PhonePe references, are kept for as long as applicable financial regulations in your jurisdiction require. Once that retention period ends, the records are deleted from our systems or anonymised so they can no longer identify you.

We use session cookies to maintain your login, functional cookies to remember lobby preferences, and analytics cookies to measure site performance. The cookie preference banner on xreels.vip lets you accept or decline non-essential cookies at any time.

Contact us immediately via the live chat widget on xreels.vip or email [email protected]. Our team will lock the affected account, review access logs, and notify you of findings. We recommend also changing your password and reviewing your linked payment details.

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